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Call Management Software |
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Our NEC switches can be configured with a variety of Call Management software packages that allow you to collect information that helps manage costs within your business; raise productivity with integration with your databases; helps track how well your employees are servicing your customers; as well as generating reports on how many calls your organization makes and receives or to see how well your marketing campaigns are doing.
Call Management Software packages available are…
• Call Accounting & Reporting – Daily, weekly, monthly call reports
• Computer / Telephone Integration – Tie your phone system calls with you employee’s computer and customer databases for screen pops or to dial out of your computers
• ACD / Real-time Call Management – Track in real time how many calls are being made by each employee, work group, ACD agent
• Call Recording – Record telephone calls made for training and quality assurance purposes.
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