PC Attendant

The PC Attendant helps improve call management and increase productivity by placing a complete attendant console right on the operator’s PC. In many ways, PC Attendant provides the functionality of PC Assistant for operators.

All incoming calls can be handled through the operator’s PC. For example, a pop-up window displays when a call comes in through PC Attendant. The operator handles the call by clicking on that window. Caller-ID functions are displayed on-screen, and the operator can access information about the requested line’s status. Additionally, transferring calls, parking them or taking a message can be done with a simple mouse click, so the operator can work on other projects on the PC without ever missing a call or interrupting their work.

Key Features:

• CRM Integration including Microsoft Outlook.
• Call logging and recording
• Networking – as many as 8 PC Attendants can be networked on a single system.
• Integrated Intelligence – allows operators to monitor as many as 256 extension and 200 outside lines.
• Enhanced Message Management – Operator can send a personalized message to a User’s PC or directly to a multi-line display telephone.